Operation & Maintenance

Operation & Maintenance

Support service requests, preventive maintenance, inspections, work orders, mobile workflows, inventory, and facility operations.

IBM Silver Partner

Strengthen Facilities Operations and Work Management

IBM MREF supports maintenance and operations by helping facilities teams manage service requests, work orders, preventive maintenance, inspections, mobile workflows, inventory, warranties, and operational activity. IWMS Advisors helps configure these processes so facilities teams can improve work visibility, response, accountability, and day-to-day execution.

Key Capabilities

Service Requests & Work Orders

  • Manage service requests and demand work orders
  • Track work status, assignments, and completion
  • Improve visibility into facility work activity

Preventive Maintenance & Inspections

  • Support preventive maintenance and inspections
  • Schedule recurring maintenance activities
  • Track inspection results and follow-up actions

Mobile Workflows & Operational Tracking

  • Support mobile workflows, inventory, and warranty tracking
  • Improve field execution and technician visibility
  • Support operational accountability across facilities